How can we help you decorate your tree?
Find quick answers for restoring in-app purchases, match-3 physics gameplay, special combos, 3D tree aesthetics, and booster tips.
Restore Purchases
Tap "Restore Purchases" in the game settings to restore your VIP Pass on any iOS device.
Apple Billing
Manage receipts or request refunds securely at reportaproblem.apple.com.
Direct Email Support
Our team replies within 24 hours at [email protected].
How do I restore my "No Ads VIP Pass" on a new iPhone or iPad?
To restore your VIP Pass without being charged again:
- Launch Decorate the Tree on your device.
- Tap the VIP button or open the game Settings modal.
- Tap “Restore Purchases”.
- When prompted, authenticate with the Apple ID used to make the original purchase. Your ad-free pass will activate immediately.
How do I manage my purchase or request a refund?
Because all iOS transactions are processed exclusively through Apple Media Services and StoreKit, developers do not have access to your payment accounts or receipts. To request a refund:
Visit Apple's official refund portal: https://reportaproblem.apple.com, sign in with your Apple ID, find Decorate the Tree, and submit your request.
Is the "No Ads VIP Pass" a one-time purchase or a recurring subscription?
The No Ads VIP Pass ($0.99) is a one-time, non-consumable purchase. There are no recurring monthly fees and no automatic renewal surprises. You own the ad-free VIP pass forever.
How does the Match-3 & Real-Time 3D Tree decorating mechanic work?
Unlike traditional match-3 games where matched tiles simply disappear, matches in Decorate the Tree physically generate 3D flying ornament projectiles that arc through 3D SceneKit space and attach directly to the evergreens beside the board!
When you complete the level's ornament quota, the Grand Star Topper drops onto the puzzle board. Guide the star to the bottom row to send it flying onto the very peak of the evergreen, unleashing the celebratory Tree Lighting Ceremony with glowing fairy lights and fireworks!
What special combos can I create on the puzzle board?
- Ribbon Rocket (Match 4 in a line): Sweeps across an entire row or column with holiday ribbon.
- Holiday Popper (Match in an L or T shape): 3x3 explosive blast scattering festive glitter and clearing obstacles.
- Disco Star (Match 5 in a row): Iridescent prism that clears all tiles of a chosen ornament color.
- Sugarplum Cascade (Swap Disco Star + Disco Star): Wipes the entire board and triggers a mega-decorating frenzy!
What are the in-game boosters and how do I use them?
- ๐ช Fairy Light Beam: Tap any stubborn row to clear it instantly with a glowing ribbon of lights.
- โ๏ธ Snowglobe Shuffle: Mixes and shuffles all current tiles on the board without consuming a move.
- ๐จ Nutcracker Smash: Smashes any single stubborn tile, ice block, or tinsel anywhere on the grid.
- ๐ท Santa's Sleigh Pass: Santa flies across the board, clearing a 3x3 patch and dropping 3 random special combo tiles.
How do Rewarded Video Ads work (Santa's Second Chance)?
If you run out of moves near the climax of a stage, you can voluntarily watch a short holiday sponsor clip to receive Santa's Second Chance (+5 extra moves). You can also watch rewarded clips to double your collected ornaments or receive free pre-level boosters. Rewarded ads are 100% voluntary, and VIP Pass holders enjoy these bonuses without viewing ads.
How do I change 3D tree aesthetics and view the Ornament Codex?
Tap the Theme Palette icon in the HUD to switch between five handcrafted 3D evergreen themes:
- Victorian Vintage: Antiqued Bavarian glass, burgundy velvet, and warm hearth light.
- Neon Cyber-Tree: Holographic cyan & magenta needles with electric wire garlands.
- Frosted Blue Spruce: Glistening silvery needles, falling snow, and crystalline icicles.
- Candy Cane Forest: Peppermint striped trunk and sugary holiday gumdrops.
- Crystal Glass: Prismatic glass branches with refractive holiday lighting.
What iOS devices and versions are supported?
Decorate the Tree is built in native SwiftUI and SceneKit (Metal 3D accelerated). It supports all iPhone and iPad devices running iOS 16.0 or later, including iOS 17 and iOS 18.
Still have a question or need assistance?
Our player support team is ready to help you with game issues, bug reports, or purchase inquiries.